Most technical issues can be resolved using the various resources you have available. In addition to the product documentation and the README file, LizardTech offers a knowledge base and product updates on the LizardTech website.
http://www.lizardtech.com/support/kb/
The LizardTech Knowledge Base contains articles about known technical and usage issues and is frequently updated.
http://developer.lizardtech.com
The LizardTech Developer Website provides you with the tools you need to support viewing MrSID format within your application: downloadable SDKs, technical notes and documentation and a link to additional email support.
http://www.lizardtech.com/forums/
The forums are a place to engage in intelligent discourse with the geospatial community. Ask questions, provide answers, and share product usage tips with other Lizardtech customers around the world.
http://www.lizardtech.com/products
Updated versions of LizardTech viewer tools are available for download at no cost.
http://www.lizardtech.com/purchase/other.php
Protect your investment in LizardTech software by participating in a LizartTech support plan. For more details, please contact your regional LizardTech office.
http://www.lizardtech.com/support
To contact technical support, visit the website at the above URL and follow links to the LizardTech Knowledge Base or the Product Activation page. A Contact Form is also provided for issues that require further assistance.
In an emergency, call 206-902-2845 between the hours of 8 AM and 5 PM Pacific Time.
IMPORTANT: Please have the following information available to assist in resolving your problem: